LOOP’s FAQ system allows you to categorise and manage FAQs efficiently, ensuring relevance, visibility, and ease of updates for you and your team.
(note this is sped up 30% but if you'd like the original that's here on Loom)
Setting Up an FAQ Repository
- Navigate to the desired location in the content tree where you want the FAQ repository to appear.
- Create a new repository by hovering over the desired parent node, clicking the dots, and selecting "FAQs Listing."
- Name the repository (e.g., "FAQs") and save. You can rearrange its position in the content tree for better organisation.
Note that you only need to setup the FAQ repository once if it hasn't already been added.
Creating FAQ Categories
- Add categories to your FAQ repository to organise questions logically.
- Example categories might include "Tickets," "Short Breaks," or "Summer Competitions."
- Each category requires only a name; additional settings can be ignored.
Adding Questions and Answers
- Hover over a category and click the dots to create a new FAQ or use the "Create FAQ" option within the category.
- Provide a title for the question and use the WYSIWYG editor to format the answer.
- Include headings, bullet points, or images to make the content more digestible.
- Save and publish each FAQ.
Using FAQs Across Your Website
- FAQs can be added to multiple pages using an FAQ block.
- Navigate to the page where you want to include FAQs, click "Add Content," and select the FAQ block.
- Customise the block title (e.g., "Competition Rules") and optionally add an introductory description.
- Choose to display:
- All FAQs in a category.
- Specific FAQs from within a category.
- Once published, any updates to the FAQ repository will automatically reflect wherever the block is used.
Benefits of LOOP’s FAQ System
- Improved Organisation: Consolidates answers in one location, keeping navigation clean.
- Easy Updates: Changes to the FAQ repository propagate across all pages where the block is used.
- Enhanced SEO and Search Visibility: FAQs show up in site search and help pages rank better on Google.
- Customer Service Integration: Enables teams to quickly update FAQs based on guest feedback, improving guest satisfaction and user experience.
Use Cases for FAQs
- Addressing common questions about tickets, annual passes, VIP packages, or special products like animal adoptions.
- Providing detailed information on promotions, competitions, or seasonal events.
- Supporting specific locations or sub-brands with separate repositories for tailored FAQs.
Managing Feedback Loops
- Encourage your team to use the CMS search to check if a question has been answered in the FAQs.
- Use guest feedback to refine or add new FAQs to ensure your website stays relevant and helpful.
